Customer Support

Shipping / Tracking

  • I've made a purchase, when will you ship my order?
  • How do I track my order?
  • What country are you shipping from?
  • What are the shipping charges?
  • How long will delivery take?
  • My parcel is taking longer then normal. What do I do?
  • What happens if Australia Post loses my parcel?
  • Your shipping privacy
  • Can I pick up?

Returns / Refunds

  • How do I return a product?
  • When will I receive my refund?
  • What is VitaminHub's return policy?

My Account

  • Why am I unable to log into my account?
  • How do I create an account?