Welcome to the vitaminhub.com.au web site ("Vitaminhub") ("Web Site"). This document contains the Terms and Conditions that govern your use of the Web Site. These Terms and Conditions describe your rights and responsibilities and what you can expect from Vitaminhub. Please take a few minutes to review these Terms and Conditions. Your use of the Web Site constitutes your agreement to abide and be bound by these Terms and Conditions. If you do not agree with any of these Terms and Conditions, please do not use the Web Site.
Vitaminhub reserves the right to add to, delete or change these Terms and Conditions from time to time and without notice. By continuing to use the Web Site, you agree to be bound by the changes. We are not obliged to notify you of any changes but we will endeavour to alert you to any significant changes. Nevertheless, you should check our published agreement and policies from time to time to acquaint yourself with the current version.
Vitaminhub.com.au (the Site) is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on the Site, including information that may be provided on the Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a doctor or other healthcare professional regarding any medical or health related diagnosis or treatment options.
Information provided on the Site and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on the Site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. The Site does not recommend nor endorse self-management of health issues. Information on the Site is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your doctor or healthcare professional promptly should you have any health related questions. Never disregard or delay medical advice based upon information you may have read on the Site.
Links to or access from any third party websites or resources is not an endorsement of any information, product or service. We are not responsible for the content or performance of any third party websites. Use of any third party websites is at your own risk.
You should not use the information or services on the Site to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your doctor or healthcare professional and read information provided by the product manufacturer and any product label or packaging, prior to using any medication, nutritional, herbal or homeopathic product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements. Comments made in any forums on the Site by employees or Site users are strictly their own personal views made in their own personal capacity and are not claims made by us nor do they represent our position or views. Product ratings by any current or previous employees or Site users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate medical care or advice from a healthcare professional.
Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labelling and packaging details and recommended use.
We are not liable for any information provided on the Site with regard to recommendations regarding supplements for any health purposes. Consumers should note that products or claims made about specific nutrients or products which have not been endorsed or recognized by the Therapeutic Goods Administration in Australia have also not been evaluated by the Food and Drug Administration in the United States of America. Dietary products are not intended to treat, prevent or cure disease. Consult with a doctor or healthcare professional before starting any diet, supplement or exercise program. We make no guarantee or warranty with respect to any products or services sold. We are not responsible for any damages for information or services provided even if we have been advised of the possibility of damages.
You must be at least 18 years old to place any orders with Vitaminhub. By using the Web Site you acknowledge that you are at least 18 years old.
By purchasing any goods through the Web Site, you make an offer to us to purchase the goods you have selected based on these Terms and Conditions. Information contained on the Web Site constitutes an invitation to treat. No information on the Web Site constitutes an offer by us to sell any goods. Vitaminhub reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we are unable to process or accept your order after payment is received we will contact you by email or telephone.
This entire Web Site, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2014 Vitaminhub.com.au. The Vitaminhub trade mark and logo are trade marks of Vitaminhub. All other trade marks are the property of their respective owners, who are not associated with Vitaminhub. Permission to use documents delivered from the Web Site and/or server and related graphics is restricted. The name of Vitaminhub or any of the above trademarks or logos may not be used without Vitaminhub' specific, written prior permission. The information contained on the Web Site is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors.
We welcome your comments regarding the Web Site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Vitaminhub shall be and remain the exclusive property of Vitaminhub. Your submission of any such Comments shall constitute an assignment to Vitaminhub of all rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Vitaminhub will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
We reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offer and alert emails we will disable that functionality for your account. Our communications will contain a clear link to Unsubscribe. Once you have unsubscribed we will remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.
The Vitaminhub message services available to our guests are subject to the following guidelines. Out of respect for all of our guests, we ask that you do not use obscene, profane or threatening language in messages. Examples of the kinds of conduct or content that are prohibited in messages include:
The transmission of any content that could violate, or could facilitate the violation of, any applicable law, regulation or Vitaminhub rule or policy. The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.The impersonation of any person or entity in any part of a message.You are solely responsible for the content of your messages and Vitaminhub assumes no liability for any content submitted by you. We may, but are not obligated to, restrict or remove any and all content from a message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other Vitaminhub guests or any third party. Vitaminhub reserves the right to purge the content you provide at any time.
We have done our best to display as accurately as possible the colours of the products shown on the Web Site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
Whilst Vitaminhub makes every reasonable effort to present accurate information on the Web Site, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order and/or made payment). Such errors, inaccuracies or omissions may relate to product description, pricing and availability. If, for example, the price or description of a product offered for sale on the Web Site is incorrect due to a technical or administrative error, any agreement arising from any acceptance of such offer will, in Vitaminhub' discretion, be void. We also reserve the right to limit quantities (including after you have submitted your order and/or made payment). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy below for details on how to obtain a refund.
On your request, we will organise for the delivery of your order to your designated delivery address. Our delivery contractors are Australia Post and various couriers. Each product page will show the delivery charge for that item. Our delivery fee is made up of a Base Fee plus a Weight Fee that depends on the destination and weight of each product.
Certain products available for sale through the Web Site may not be located at Vitaminhub' Australian warehouse.
In relation to products located outside Australia, you are responsible for ensuring that the goods the subject of your order can be lawfully imported to the destination country (i.e., Australia/New Zealand). You are the importer of record and must comply with all laws and regulations of the destination country. For Australian customers, your orders may be subject to import costs such as customs duties and GST. You are responsible for the payment of any such costs (which may be in addition to the stated purchase price for such goods on the Web Site).
You agree to indemnify and hold Vitaminhub and its employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the "Parties") harmless from any damage, loss, or expense (including without limitation, reasonable legal costs and expenses on a full indemnity basis) incurred by you or by the Parties arising from any claim, demand, suit, action or proceeding by any person against you or the Parties where such loss or liability arises out of, in connection with or in respect of your use of the Web Site, any breach by you of these Terms and Conditions and/or any goods purchased by you from Vitaminhub.
In no event shall Vitaminhub or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. To the maximum extent permitted by applicable laws, Vitaminhub' liability is limited to an amount equal to the purchase price of the relevant good(s).
To the extent permitted by applicable laws, Vitaminhub does not accept any liability for:
any damage or injury of any nature caused by the use or misuse of products purchased from Vitaminhub; errors, mistakes or inaccuracies on the Web Site;you acting, or failing to act, on any information contained on or referred to on the Web Site and/or any linked website;any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;any interruption or cessation of transmission to or from the Web Site; and/orany bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the Web Site by any third party.
Vitaminhub accepts the return of products ordered through this website, so long as Vitaminhub is notified of the proposed return within 7 days of delivery to the customer. In order to apply for a refund please open a return request Here.
The product to be returned by the customer shall be returned to Vitaminhub at the expense of the customer. Vitaminhub shall refund the price charged to the customer for the products purchased and will not refund any freight or postage charges.
If Vitaminhub delivers an incorrect product to the customer, Vitaminhub may replace the product with the correct product and/or refund to the customer the cost of the product. Vitaminhub will arrange to collect the incorrect product and deliver the correct product to the customer, at no expense to the customer.
These Terms and Conditions are legally binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of New Zealand. Each party submits to the exclusive jurisdiction of the Courts of New Zealand. These Terms and Conditions will not be assignable or transferable by you without the prior written consent of Vitaminhub. These Terms and Conditions (including all of the policies and other agreements described in these Terms and Conditions, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding their subject matter, and supersede all prior and contemporaneous agreements and understandings between the parties regarding their subject matter. No failure or delay by Vitaminhub in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. If any part of these Terms and Conditions is found to be void, unlawful or unenforceable then that part will be deemed to be severed from the balance of these Terms and Conditions and the severed part will not affect the validity and enforceability of any remaining provisions.
Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars. GST is included in sales to Australian customers but not to New Zealand customers. New Zealand customers do not pay GST when purchasing from Vitaminhub. Where GST becomes payable on arrival of orders to New Zealand these costs will be covered by Vitaminhub.
Statutory conditions and warranties apply. Nothing in these Terms and Conditions excludes the application of those statutory conditions and warranties. For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or the equivalent government body in your applicable jurisdiction.